I am writing this note to tell you how delighted I was with the dog grooming and service my dog and I received yesterday. It was the first time that I had tried your salon as my former groomer moved out of the area. When I called to make the appointment, I was told about all the services you offer and the price to groom my dog. It was very informative and the young lady on the other end of the phone was very pleasant. Yesterday, when I arrived with my Maltese Hamlet, I was greeted by Sarah, who would be Hamlets groomer. We sat down and she was very friendly, spending time listening to how I wanted Hamlet groomed and what I expected. She asked questions to make sure she understood how I wanted him to look. She also offered suggestions that were helpful. Seeing how this was the first time that Sarah would cut my dog, she really had no idea how I wanted him to look except by my explanation. After agreeing on the cut she asked if I wanted his teeth brushed and explained the sonic cleaning that you offer which I chose to have done to Hamlet. I felt very comfortable leaving Hamlet in her care.

When I returned later that afternoon, Sarah and I sat down to talk about what I thought about the grooming and what needed to be done differently the next time. Hamlet looked terrific and aside from cutting him slightly shorter next time, his cut was perfect. I could tell she spent time cutting around his eyes as I had requested and his coat looked beautiful. The blow dry was definitely done by hand and not in a crate. The sonic teeth cleaning worked wonders on Hamlets teeth. The vet had told me that I needed to schedule an appointment to have Hamlet put under to have his teeth cleaned because he really had some tough brown spots around the gum line. Sarah removed all that and his teeth are completely white. She just saved me a lot of money plus not having to put Hamlet under anesthesia!

I am thrilled with Sarah and the service my dog received. Sarah is a true asset to your business and I will definitely recommend her and Featherle to my friends. My dog was happy, looked great and I was very pleased. That was worth every penny I paid.

Sincerely,

Lori Eder